Industry Solutions

Built for Every Industry That Relies on Outbound Communication

Empowering Every Call, No Matter the Industry

From high-volume BPOs to specialized support desks, Harap Nilai empowers call centers to:

• Automate outbound call flows with adaptive pacing.

• Train and manage agents live with Monitor, Whisper, and Barge tools.

• Track performance in real-time and adjust campaigns dynamically.

• Stay compliant with national-level regulations like CASL and PDPA.

Outcome: Reduced idle time, increased call-connect ratios, and better-trained teams.

Financial Services & Collections

In finance and collections, timing and tone are everything. Harap Nilai helps you:

• Reach clients faster with smart retry logic and time-zone awareness.

• Maintain trust with spam-free agent numbers and verified caller ID.

• Record, monitor, and audit calls for full compliance transparency.

• Integrate with CRMs and customer data tools to personalize outreach.

Outcome: Higher recovery rates, improved debtor engagement, and peace of mind on compliance.

Scale Smarter. Sell Faster. Support Better.

Talk Sooner. Recover More. Remain Compliant.

Sales & Lead Generation

Less Chasing. More Closing.

Outbound sales is a numbers game but the right tech stacks the odds in your favor. Our platform helps:

• Deliver qualified leads straight to agents, skipping cold dials that go nowhere.

• Sync call data with CRMs so you never lose track of your pipeline.

• Prioritize calls based on lead scores, past behaviors, or campaign performance.

• Provide real-time coaching to improve objection handling and close rates.

Outcome: Higher contact rates, smoother handoffs, and a sales team that actually sells.

Call Center Operations

Healthcare & Appointment Setting

Patient-Focused Outreach, Without the Noise.

Scheduling follow-ups, managing patient check-ins, or issuing reminders? Harap Nilai supports:

• HIPAA/PIPEDA-conscious configurations to safeguard personal data.

• Configurable call rules to avoid sensitive hours and prioritize urgent calls.

• Seamless integration with your booking or EMR system.

• Scripts and forms to help agents guide patient conversations consistently.

Outcome: Fewer no-shows, smoother scheduling, and better patient experience without more admin load..

Surveys, Market Research & NPOs

More Reach. Less Effort. Deeper Insight.

For NGOs, research firms, and government agencies that need to connect with real people at scale:

• Dial faster with customizable outreach lists and pacing logic.

• Record and analyze calls for sentiment and keyword detection.

• Schedule auto-retries for missed contacts at optimal times.

• Empower volunteers or survey teams with easy-to-use dashboards.

Outcome: More data collected in less time and cleaner insights for action.

Not Sure If We Fit? Let’s Talk

Whether your use case is traditional or niche, if you rely on outbound calls, Harap Nilai is built to help. Let’s explore your workflow together.

Harap Nilai significantly improved our call center's efficiency and compliance. Highly recommend their services!

Alex Tan

Thanks to Harap Nilai, our performance metrics have soared. Their support is invaluable to our success.

Maria Lee

★★★★★

★★★★★

Harap Nilai has transformed our outbound efforts. Their predictive dialer significantly increased our call-to-lead conversions and streamlined our process across multiple regions.

John Doe

★★★★★

We reduced agent idle time by 40% within the first month of using Harap Nilai. The predictive dialer is smooth, reliable, and perfectly suited for our outbound finance campaigns.

Natasha Lee

★★★★★

Let’s Start a Smarter Conversation

Have questions or want to explore how Harap Nilai can support your business? Fill in your details and our team will be in touch shortly.