Frequently Asked Questions
What is Harap Nilai’s Predictive Dialer?
Answer:
It’s a cloud-based outbound calling system that uses algorithms to predict agent availability and connect calls only when someone answers—boosting productivity and reducing wait time.
How is a predictive dialer different from an auto dialer?
Answer:
A predictive dialer uses AI to dial multiple numbers and connects only answered calls to agents. Unlike a basic auto dialer, it reduces idle time and improves talk time by skipping voicemails, busy tones, and no-answers.
Who is this solution designed for?
Answer:
It’s ideal for call centers, sales teams, debt collection firms, appointment setters, customer service departments, NGOs, and any team making large volumes of outbound calls.
How does Harap Nilai help increase agent productivity?
Answer:
By automatically dialing multiple numbers and only connecting live calls, agents spend more time talking to customers and less time waiting—boosting contact rates and conversion.
Is the platform cloud-based?
Answer:
Yes, Harap Nilai is fully cloud-native, meaning there’s no need for on-site servers. You can deploy it remotely, scale instantly, and manage your operations from anywhere.
What kind of reporting and analytics are available?
Answer:
You get real-time dashboards with insights on agent performance, call metrics, connection rates, and campaign effectiveness—all accessible from your admin portal.
How many agents can the system support?
Answer:
Harap Nilai scales from small teams of 5 agents to enterprise setups with 500+ users. You can add or remove users easily based on your campaign needs.
Is the dialer compliant with data protection laws?
Answer:
Yes, the platform is designed with compliance in mind. We adhere to Malaysia’s PDPA, Indonesia’s PDP, and Canada’s Anti-Spam Legislation (CASL), helping you stay safe and legal.
How do the Monitor, Barge, and Whisper tools work?
Answer:
These tools allow supervisors to listen in (Monitor), join live calls (Barge), or coach agents privately (Whisper) in real-time—perfect for training and quality control.
Will my agent’s phone numbers be flagged as spam?
Answer:
No. Our system protects your caller IDs through number rotation and reputation monitoring, ensuring high connect rates and avoiding spam labels.
Do you offer a free trial?
Answer:
Yes, eligible businesses can enjoy a 7-day or 14-day free trial to test the full features of our predictive dialer—no credit card required.
How long does it take to get started?
Answer:
Onboarding is fast and simple. Most clients are up and running within 1–3 days with full setup, training, and support included.
What support options do you provide?
Answer:
We offer 24/7 support via email, WhatsApp, and phone, along with onboarding assistance, training videos, and a help center.
Can I customize call rules and campaign settings?
Answer:
Yes, you can tailor pacing rules, retry logic, call prioritization, agent scripts, and campaign workflows to fit your business goals.