A short story about us

Harap Nilai is a SaaS company headquartered in the heart of Kuala Lumpur, Malaysia, delivering cutting-edge predictive dialing technology to clients across Asia-Pacific and now, North America. Built for scale, speed, and smarter conversations, our platform empowers outbound teams to maximize performance while maintaining compliance and clarity in every interaction.

From Southeast Asia to North America Driving the Future of Outbound Engagement

Our Story

Founded with a vision to transform how businesses communicate at scale, Harap Nilai grew from a regional tech disruptor into one of Asia-Pacific’s most trusted names in outbound software. What began as a solution to boost productivity and reduce idle time quickly evolved into a comprehensive dialing platform tailored for call centers, customer success teams, and outbound operations across industries. Today, we serve businesses in Malaysia, Indonesia, China, the Philippines, Brunei, and Canada, helping them connect better, convert faster, and stay compliant—wherever they operate.

What We Stand For

Performance You Can Measure

Every second counts in outbound operations. Our software is engineered to drive better conversations, higher agent talk time, and smarter lead engagement with crystal-clear metrics to track it all.

Customer Engagement That Matters

We are not just about making more calls; we are about making meaningful connections. Our platform ensures agents only connect when real engagement is possible, cutting the noise and delivering value.

Technology That Travels Well

Whether you’re in Manila, Toronto, or Kuala Lumpur, our cloud-first, compliance-ready platform scales with your team and adapts to local regulatory requirements—from Malaysia’s PDPA to Canada’s CASL.

Support That Never Sleeps

Our regional roots mean we understand nuance. Our expansion means we understand scale. With around-the-clock technical support and client onboarding, we are built to support global teams with local expertise.

Where We Work

We proudly support clients across:

Malaysia (HQ)

Indonesia

China

The Philippines

Brunei

Canada

Leadership with Vision

Behind Harap Nilai is a team of technologists, strategists, and operations experts who believe in reshaping outbound communications for the better. Our leadership blends years of onground experience with future-ready thinking—building a company that listens first, and dials second.

Let’s Build Something Better

Whether you are scaling a call center, launching an outreach campaign, or transforming your contact strategy Harap Nilai has the tools and the team to make it happen.

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